Privacy Policy

BryteChat ("we", "us", "our") provides a WhatsApp inbox, CRM, and automation platform for local businesses. We are committed to protecting the privacy of our customers and the people they communicate with.

1. Information we collect

We collect the following categories of information:

• Account information — your name, email address, business name, and billing details.
• Customer data — WhatsApp messages, contact details, and conversation history you process through BryteChat.
• Usage data — log data, device information, and analytics about how you use the product.
• Cookies — used to keep you signed in and to understand product usage.

2. How we use information

We use the information we collect to:

• Provide, maintain, and improve the BryteChat service.
• Power product features such as suggested replies, summaries, and lead scoring.
• Process payments and send service-related communications.
• Detect, prevent, and address technical issues, fraud, or abuse.

3. How we share information

We do not sell your data. We share information only with service providers who help us operate BryteChat (for example, hosting, payments, and messaging infrastructure), and where required by law.

4. Data retention

We retain personal data for as long as your account is active or as needed to provide the service. You can request deletion of your data at any time — see our GDPR page for details on your rights.

5. Security

Data is encrypted in transit and at rest. We apply industry-standard safeguards and restrict access to personal data to staff who need it to operate the service.

6. Contact

Questions about this policy? Reach us at privacy@brytechat.com or via our contact page.